Refund policy

At TeenHub, we care about our customers’ satisfaction and strive to provide high-quality products and a smooth shopping experience.

If you are not completely satisfied with your purchase, you may return it under the following conditions:

Returns

You can request a return within 30 days from the date you received your order.

The item must be unused, in its original condition, and include all original packaging and accessories.

We reserve the right to refuse returns that do not meet these requirements.

Non-returnable items

Custom-made or personalized items.

Items that have been used, washed, or damaged due to misuse.

Gift cards and promotional items.

Return shipping costs

The customer is responsible for return shipping costs, unless the product received is damaged or incorrect.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If approved, your refund will be processed to your original method of payment within 5–10 business days (processing times may vary depending on your bank or payment provider).

Damaged or incorrect items

If you received a damaged or incorrect item, please contact us within 7 days of delivery. We will replace the item or issue a full refund at no additional cost.

Contact us

For any questions regarding returns or refunds, please contact us at:

📧 djamelbenachour72@gmail.com